{"id":1003725,"date":"2026-03-01T11:46:20","date_gmt":"2026-03-01T11:46:20","guid":{"rendered":"https:\/\/jorlar.com\/?page_id=1003725"},"modified":"2026-03-01T11:54:16","modified_gmt":"2026-03-01T11:54:16","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/jorlar.com\/da\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1003725\" class=\"elementor elementor-1003725\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f02d13 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"4f02d13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1889f4 elementor-widget elementor-widget-html\" data-id=\"f1889f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.jorlar-legal {\r\n  margin: 0 auto;\r\n  font-family: Arial, sans-serif;\r\n  color: #1e1e1e;\r\n  line-height: 1.65;\r\n}\r\n\r\n.jorlar-legal h2 {\r\n  font-size: 28px;\r\n  margin-bottom: 20px;\r\n  text-transform: uppercase;\r\n  border-bottom: 3px solid #005F00;\r\n  padding-bottom: 8px;\r\n}\r\n\r\n.jorlar-legal h3 {\r\n  font-size: 20px;\r\n  margin-top: 30px;\r\n  margin-bottom: 10px;\r\n  color: #005F00;\r\n}\r\n\r\n.jorlar-legal p {\r\n  margin: 6px 0;\r\n}\r\n\r\n.jorlar-legal .box {\r\n  background: #f7f7f7;\r\n  padding: 18px 20px;\r\n  border-radius: 12px;\r\n  margin-bottom: 20px;\r\n}\r\n\r\n.jorlar-legal a {\r\n  color: #005F00;\r\n  text-decoration: none;\r\n  font-weight: 600;\r\n}\r\n\r\n.jorlar-legal a:hover {\r\n  text-decoration: underline;\r\n}\r\n\r\n.jorlar-legal .small {\r\n  font-size: 14px;\r\n  color: #666;\r\n}\r\n<\/style>\r\n\r\n<div class=\"jorlar-legal\">\r\n\r\n  <h2>Return & Refund Policy<\/h2>\r\n\r\n  <div class=\"box\">\r\n    <p><strong>Selskab:<\/strong> JORLAR sro.<\/p>\r\n    <p><strong>Registreret adresse:<\/strong><br>\r\n      K \u010cerven\u00e9mu vrchu 844\/2a<br>\r\n      CZ-160 00 Prag 6<br>\r\n      Tjekkiet\r\n    <\/p>\r\n    <p><strong>E-mail:<\/strong> <a href=\"mailto:info@jorlar.com\">info@jorlar.com<\/a><\/p>\r\n  <\/div>\r\n\r\n  <h3>1. Right of Withdrawal (EU Customers)<\/h3>\r\n  <div class=\"box\">\r\n    <p>\r\n      In accordance with EU consumer protection law, customers have the right to withdraw from a purchase within <strong>14 days<\/strong> of receiving the goods without giving any reason.\r\n    <\/p>\r\n    <p>\r\n      To exercise this right, you must inform us by email before the withdrawal period expires.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <h3>2. Return Conditions<\/h3>\r\n  <div class=\"box\">\r\n    <p>To be eligible for a return:<\/p>\r\n    <p>\u2022 The product must be unused and in its original packaging.<\/p>\r\n    <p>\u2022 The product must be returned within 14 days of delivery.<\/p>\r\n    <p>\u2022 Proof of purchase is required.<\/p>\r\n  <\/div>\r\n\r\n  <h3>3. Non-Returnable Items<\/h3>\r\n  <div class=\"box\">\r\n    <p>The following items cannot be returned or refunded:<\/p>\r\n    <p>\u2022 Digital licenses and downloadable software<\/p>\r\n    <p>\u2022 Activated software keys or opened license codes<\/p>\r\n    <p>\u2022 Customized or special-order products<\/p>\r\n    <p>\u2022 Products damaged due to improper use<\/p>\r\n  <\/div>\r\n\r\n  <h3>4. Return Shipping Costs<\/h3>\r\n  <div class=\"box\">\r\n    <p>\r\n      Return shipping costs are borne by the customer unless the product is defective, damaged upon arrival, or incorrectly delivered.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <h3>5. Refund Process<\/h3>\r\n  <div class=\"box\">\r\n    <p>\r\n      After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.\r\n    <\/p>\r\n    <p>\r\n      Approved refunds will be processed within <strong>14 days<\/strong> using the original payment method.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <h3>6. Defective or Damaged Products<\/h3>\r\n  <div class=\"box\">\r\n    <p>\r\n      If you receive a defective or damaged product, please contact us immediately at \r\n      <a href=\"mailto:info@jorlar.com\">info@jorlar.com<\/a>.\r\n    <\/p>\r\n    <p>\r\n      We will arrange replacement, repair, or refund in accordance with applicable law.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <h3>7. B2B Transactions<\/h3>\r\n  <div class=\"box\">\r\n    <p>\r\n      For business customers (B2B), return rights may differ and are subject to individual contractual agreements.\r\n    <\/p>\r\n  <\/div>\r\n  \r\n  <h3>8. Digital Content (EU Digital Content Directive 2019\/770)<\/h3>\r\n<div class=\"box\">\r\n  <p>\r\n    In accordance with Directive (EU) 2019\/770 on certain aspects concerning contracts for the supply of digital content and digital services, digital products supplied by JORLAR s.r.o. are subject to specific conditions.\r\n  <\/p>\r\n  <p>\r\n    When purchasing digital licenses, activation keys, downloadable software, or digital services, the customer expressly agrees that:\r\n  <\/p>\r\n  <p>\u2022 The digital content may be delivered immediately after purchase.<\/p>\r\n  <p>\u2022 The right of withdrawal may expire once the digital content has been fully delivered or activated.<\/p>\r\n  <p>\r\n    Once a license key has been issued, activated, or made accessible to the customer, it cannot be returned, revoked, or refunded unless the product is defective or does not function as described.\r\n  <\/p>\r\n  <p>\r\n    In case of defective digital content, customers are entitled to repair, replacement, or proportionate price reduction in accordance with applicable EU law.\r\n  <\/p>\r\n<\/div>\r\n\r\n  <p class=\"small\"><strong>Sidst opdateret:<\/strong> 01.03.2026<\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &#038; Refund Policy Company: JORLAR s.r.o. Registered Address: K \u010cerven\u00e9mu vrchu 844\/2a CZ-160 00 Prague 6 Czech Republic Email: info@jorlar.com 1. Right of Withdrawal (EU Customers) In accordance with EU consumer protection law, customers have the right to withdraw from a purchase within 14 days of receiving the goods without giving any reason. To [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1003725","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/pages\/1003725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/comments?post=1003725"}],"version-history":[{"count":10,"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/pages\/1003725\/revisions"}],"predecessor-version":[{"id":1003736,"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/pages\/1003725\/revisions\/1003736"}],"wp:attachment":[{"href":"https:\/\/jorlar.com\/da\/wp-json\/wp\/v2\/media?parent=1003725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}