Company: JORLAR s.r.o.

Registered address:
Կ Չերվենեմու վրչու 844/2ա
CZ-160 00 Պրահա 6
Չեխիայի Հանրապետություն

Managing Director: Յորգ Հարմենինգ

Email: info@jorlar.com

Telephone: +420 226 886 571

These Terms apply to:

• the website jorlar.com;
• the JORLAR online store;
• the JORLAR mobile application for Android and iOS;
• customer accounts and user profiles;
• orders for physical products;
• orders for software, licenses, activation keys and digital services;
• consulting, support and other services supplied by JORLAR.

Product-specific terms, quotations, order confirmations, licensing terms or written agreements may supplement these Terms. In the event of a conflict, the individually agreed written terms take precedence.

JORLAR provides its products and services exclusively to registered business customers, companies, public authorities, institutions and self-employed professionals acting in the course of their business activities.

Orders from private individuals acting as consumers are not accepted.

JORLAR may request proof of business activity, including company-registration information, VAT information, trade-license information or proof of self-employed status.

By creating an account or placing an order, the customer confirms that they are acting for business or professional purposes and have authority to act on behalf of the identified organisation.

Certain functions may require registration. Customers must provide accurate, complete and current information when creating and using an account.

The customer is responsible for:

• protecting login credentials;
• all actions performed through the account;
• ensuring that authorised users comply with these Terms;
• updating company, billing and contact information;
• notifying JORLAR promptly of suspected unauthorised access.

Accounts may not be transferred, sold or shared with unauthorised third parties.

JORLAR may suspend or restrict an account where information is false, security is compromised, payment obligations are overdue or these Terms have been violated.

JORLAR may offer:

• tachograph and data-download equipment;
• tracking, telematics and fleet-management equipment;
• computers, mobile devices and accessories;
• software licenses and activation keys;
• antivirus and security software;
• INELO, Eurowag, fireTMS and other partner solutions;
• installation, configuration, consulting, training and support services.

Product images, specifications and descriptions are provided for general information. Minor differences that do not materially affect the intended business use may occur.

Availability, compatibility, licensing conditions and delivery times may depend on the manufacturer, software publisher or service provider.

Displaying a product or service in the store does not constitute a binding offer by JORLAR.

An order submitted through the website or mobile application is a request by the customer to purchase the selected products or services.

An automatic email confirming receipt of an order does not necessarily constitute acceptance of that order.

A binding contract is formed when JORLAR:

• issues an order confirmation or invoice;
• confirms acceptance in writing;
• dispatches the physical product; or
• provides access to the ordered software, license or service.

JORLAR may decline or cancel an order before acceptance where a product is unavailable, pricing information is clearly incorrect, business-customer status cannot be verified or the order presents a legal, security or compliance concern.

Prices are displayed in the currency indicated in the store, quotation or invoice.

Applicable VAT, shipping charges, customs duties and other fees are shown where required or specified in the quotation, Checkout or invoice.

Where prices are converted between currencies, the displayed conversion may be based on the exchange rate available to JORLAR at the relevant time. The customer's bank or payment provider may apply its own exchange rate or fees.

JORLAR may correct obvious typographical, technical or pricing errors before accepting an order.

Available payment methods may depend on the customer's country, order and selected currency.

• Prepayment or bank transfer
  Payment is made to the EUR or CZK bank account shown on the invoice.
• Instant bank transfer
  Where available, payment may be completed using an instant bank-transfer method after invoice issuance.
• Credit card
  Credit-card payments may be processed in Czech Crowns (CZK), depending on the requirements of the relevant bank or payment provider.
• Other agreed business payment methods
  Additional payment terms may be specified in a quotation, contract or invoice.

The customer is responsible for ensuring that payment references and invoice information are accurate.

JORLAR may postpone delivery, license activation or service performance until full payment has been received.

The JORLAR mobile application does not currently offer subscriptions, consumable digital products or in-app functionality purchased through Google Play Billing or Apple In-App Purchase.

Software, antivirus products, INELO, Eurowag, fireTMS and similar solutions sold through JORLAR are intended for use on personal computers, external platforms, vehicles, business systems or services outside the JORLAR mobile application.

Purchasing such products does not unlock additional digital functionality or content inside the JORLAR mobile application.

Orders and payments are processed as JORLAR business transactions through the online store, invoice, bank or supported external payment provider.

Delivery times are estimates unless a binding delivery date has been agreed in writing.

The customer must provide a complete and accurate delivery address and any information reasonably required for shipping, customs or delivery.

Risk, title and responsibility for transport are governed by the applicable contract, delivery terms and mandatory law.

The customer must inspect delivered products promptly and notify JORLAR of visible damage, incorrect delivery or missing items without undue delay.

Delays caused by carriers, customs authorities, suppliers or events outside JORLAR's reasonable control do not automatically constitute a breach by JORLAR.

Software, activation keys, access credentials and digital services may be delivered by email, through a customer account, by remote activation or by another method specified in the product description or order confirmation.

The customer is responsible for:

• checking system and hardware requirements before ordering;
• ensuring compatibility with the intended computers, vehicles or systems;
• providing correct company and end-user information;
• protecting license keys and access credentials;
• using software in accordance with its license terms;
• maintaining suitable backups and security controls.

License rights are limited to the rights granted by JORLAR, the manufacturer or the relevant software publisher. The sale of software does not transfer ownership of the software or its intellectual property.

License keys may not be resold, transferred, duplicated, disclosed or used beyond the permitted number of users, devices or installations unless expressly authorised.

Certain products and services are manufactured, licensed or operated by third parties, including INELO, Eurowag, fireTMS, antivirus vendors and other technology partners.

Use of a third-party product may be subject to additional license agreements, privacy policies, service conditions, technical requirements and acceptable-use rules issued by the relevant provider.

The customer agrees to review and comply with applicable third-party terms. JORLAR is not responsible for changes made independently by a third-party provider, including changes to functionality, compatibility, availability or subscription conditions.

Returns, cancellations and refunds are governed by the JORLAR Return & Refund Policy and any individual written agreement with the customer.

The Return & Refund Policy is available at: https://jorlar.com/return-refund-policy/

Because JORLAR sells exclusively to business customers, statutory consumer withdrawal rights do not apply unless mandatory law expressly provides otherwise.

Software licenses, activation keys and digital access that have already been generated, disclosed, activated, registered or delivered are generally non-returnable, except where defective, incorrectly supplied or otherwise required by applicable law or written agreement.

Applicable warranty rights depend on the product, manufacturer, contract and mandatory law.

The customer must notify JORLAR of a suspected defect with sufficient information to identify the order, product and problem.

JORLAR may require diagnostic information, photographs, serial numbers, remote troubleshooting or return of the product before determining the appropriate remedy.

Remedies may include repair, replacement, correction, renewed delivery, price reduction or refund, depending on the circumstances and applicable law.

Warranty does not cover problems caused by unauthorised modification, improper installation, misuse, incompatible systems, failure to follow instructions, accidental damage or normal wear.

Customers and users must not use the website, application, products or services to:

• violate applicable laws or third-party rights;
• access accounts or systems without authorisation;
• introduce malware or harmful code;
• interfere with security or technical operation;
• extract data through unauthorised automated means;
• circumvent license, access or usage restrictions;
• copy or reverse engineer protected components except where permitted by law;
• submit false company, billing or delivery information;
• use products for an unlawful or unsafe purpose.

The JORLAR name, logo, website, application, text, graphics, databases, designs and other original materials are protected by intellectual-property laws.

Third-party trademarks, software and product materials remain the property of their respective owners.

No content may be copied, reproduced, distributed, commercially exploited or modified without the prior permission of the relevant rights holder, except where permitted by law.

JORLAR may maintain, update, modify or temporarily suspend parts of the website or application for security, maintenance, compatibility or operational reasons.

Continuous or error-free availability cannot be guaranteed. Temporary interruptions do not entitle the customer to compensation unless otherwise required by mandatory law or an individual service agreement.

Product ranges, prices, descriptions and application functionality may be updated from time to time.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Subject to mandatory law, JORLAR is not liable for indirect, incidental or consequential losses, loss of profit, loss of business opportunities, business interruption or loss of data arising from the use of the website, application or products.

Customers are responsible for maintaining suitable backups, security controls and business-continuity procedures.

JORLAR is not responsible for failures caused by third-party networks, platforms, manufacturers, service providers, customer systems or events outside JORLAR's reasonable control.

JORLAR may suspend or terminate access where reasonably necessary because of:

• material violation of these Terms;
• fraudulent or unlawful activity;
• security threats or misuse;
• failure to pay amounts when due;
• false registration or company information;
• requirements imposed by law or a competent authority.

Termination does not remove payment obligations or other rights and duties that arose before termination.

Users may request deletion of their JORLAR account and associated personal data.

Instructions are available at: https://jorlar.com/delete-account/

Certain invoice, order, transaction and compliance records may be retained where required by tax, accounting or other applicable law.

Personal data is processed in accordance with the JORLAR Privacy Policy:

https://jorlar.com/privacy-policy-2/

These Terms and contracts entered into under them are governed by the laws of the Czech Republic, excluding conflict-of-law rules, unless the parties agree otherwise in writing or mandatory law requires another result.

The parties should first attempt to resolve any dispute through good-faith business negotiations.

Where legally permitted, disputes that cannot be resolved amicably shall be submitted to the competent courts of the Czech Republic.

JORLAR may update these Terms to reflect changes in services, technologies, commercial practices or legal requirements.

The current version will be published on this page. Material changes may also be communicated through the website, mobile application or email where appropriate.

Questions concerning these Terms, orders, products or services may be sent to:

JORLAR s.r.o.
Կ Չերվենեմու վրչու 844/2ա
CZ-160 00 Պրահա 6
Չեխիայի Հանրապետություն

Email: info@jorlar.com

Telephone: +420 226 886 571