This Privacy Policy explains how JORLAR s.r.o. collects, uses, stores, protects and shares personal data when you use the JORLAR website, online store and JORLAR mobile application.
Company: JORLAR s.r.o.
Registered address:
Κ Τσερβενέμου βρτσού 844/2a
CZ-160 00 Πράγα 6
Τσεχική Δημοκρατία
Managing Director: Γιοργκ Χάρμενινγκ
Email: info@jorlar.com
Telephone: +420 226 886 571
This Privacy Policy applies to:
When you register or manage an account, we may collect:
When you request information or place an order, we may collect:
Payments may be processed by banks or independent payment service providers. JORLAR does not normally receive or store complete payment-card details. Payment providers process payment information under their own privacy policies and security requirements.
When you use the website or mobile application, technical information may be collected automatically, including:
This information may be processed to operate the application, deliver notifications, protect accounts, diagnose technical problems and understand application performance.
The JORLAR application may request access to the device camera when you choose to use QR-code or barcode-scanning functionality.
Camera access is requested only when required for the relevant feature. JORLAR does not continuously access or record video through the camera.
You may choose a photograph from your device and upload it as your profile image. Access to photos is optional and is initiated by the user.
The selected image may be transmitted to and stored on JORLAR systems or service-provider infrastructure in order to display it in your profile.
If you actively use a location-based feature, such as detecting your current position or assisting with address selection, the application may request access to precise or approximate location data.
Location access is optional and subject to your device permission settings. The application does not require continuous background location tracking for its standard shopping and account functions.
You can deny or revoke location access at any time through your device settings.
The application may allow you to confirm access using fingerprint, Face ID or another biometric method supported by your device.
Biometric authentication is performed locally by the device operating system. JORLAR does not receive or store your fingerprint, facial template or other raw biometric data.
We may process:
You may unsubscribe from marketing emails by using the unsubscribe link in the message. Push notifications may be disabled through the application or device settings.
We process personal data for the following purposes:
Where the General Data Protection Regulation applies, we process personal data on one or more of the following legal bases:
The JORLAR application uses or may include Google Firebase and related software-development kits for functions such as:
Depending on the enabled service and device configuration, Google services may process device identifiers, Advertising ID, application interactions, IP address, diagnostic information and technical device data.
More information about Google's privacy practices is available at: https://policies.google.com/privacy
The JORLAR website may use cookies and similar technologies required for login, shopping-cart operation, security, language selection, preferences, analytics and website performance.
Where legally required, optional cookies and analytics technologies are activated only after consent. You may manage cookies through the cookie banner or browser settings.
The JORLAR website may use Yandex Metrica, Webvisor and similar analytics technologies to understand how visitors use the website, improve website performance, detect technical issues and improve user experience.
These technologies may process technical information such as IP address, browser type, device information, pages visited, approximate location derived from IP address, interaction events, cookies or similar identifiers.
Session replay or webvisor functionality, where enabled, is used for website analytics and improvement purposes. We do not use these tools to sell personal data.
We may provide personal data to service providers where necessary to operate our business and deliver requested services, including:
We do not sell personal data. Service providers are permitted to process personal data only for the relevant services and in accordance with applicable law and contractual obligations.
Personal data may also be disclosed where required by law, court order, regulatory authority or to protect the rights, security and property of JORLAR, its users or others.
Some technology providers may process data outside the Czech Republic or European Economic Area.
Where required, international transfers are protected using an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.
Personal data is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When data is no longer required, it is deleted, anonymised or securely restricted, unless continued storage is required by law.
You may request deletion of your JORLAR account and associated personal data at any time.
Instructions and the account-deletion request method are available at: https://jorlar.com/delete-account/
You may also contact: info@jorlar.com.
Following a verified deletion request, the account and personal data that are no longer required will be deleted or anonymised. We normally process verified account-deletion requests within 30 days, unless a longer period is required or permitted by applicable law.
Certain order, invoice, payment, tax, accounting, fraud-prevention, security and legal-compliance records may be retained for the period required by applicable law.
Subject to applicable law, you may have the right to:
To exercise these rights, contact info@jorlar.com. We may need to verify your identity before completing a request.
We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
Data transmitted between the application, website and supporting systems is protected in transit using encrypted HTTPS connections where supported. No system can be guaranteed to be completely secure, and users should keep their login credentials confidential.
JORLAR is intended for business customers and adult users. It is not directed to children, and we do not knowingly create customer accounts for children.
If you believe that a child has provided personal data to JORLAR, please contact us so that we can review and delete the information where appropriate.
JORLAR may provide links to third-party websites, applications, products or services, including products and services supplied by INELO, Eurowag, fireTMS and other business partners.
Third parties process personal data under their own terms and privacy policies. We recommend reviewing those policies before using external services.
We may update this Privacy Policy when our services, technologies or legal obligations change. The latest version will be published on this page with an updated revision date.
Where required, significant changes may also be communicated through the application, website or email.
Questions, privacy requests and complaints may be sent to:
JORLAR s.r.o.
Κ Τσερβενέμου βρτσού 844/2a
CZ-160 00 Πράγα 6
Τσεχική Δημοκρατία
Email: info@jorlar.com
You also have the right to lodge a complaint with the competent supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection: https://uoou.gov.cz/
Last updated: 12 August 2026
Company: JORLAR s.r.o.
Registered Address:
Κ Τσερβενέμου βρτσού 844/2a
CZ-160 00 Πράγα 6
Τσεχική Δημοκρατία
Email: info@jorlar.com
JORLAR sells products, software, licenses and services exclusively to registered business customers, companies, institutions, public authorities and self-employed professionals acting for business or professional purposes.
Orders from private individuals acting as consumers are not accepted. Therefore, statutory consumer withdrawal rights, including the 14-day consumer withdrawal right, do not apply unless mandatory law expressly provides otherwise.
Returns of physical products may be accepted only after prior written approval by JORLAR.
To be eligible for return, the product must normally be:
• unused, complete and undamaged;
• in its original packaging;
• accompanied by proof of purchase;
• returned in accordance with the written return instructions provided by JORLAR.
The customer must contact JORLAR at info@jorlar.com before sending any product back. Products returned without prior approval may be refused.
Software licenses, activation keys, download links, access credentials and digital services are generally non-returnable and non-refundable once they have been generated, disclosed, activated, registered, delivered or made available to the customer.
Refunds may be considered where a product was defective, incorrectly supplied, not delivered, or where a refund is required by applicable law or an individual written agreement.
The following items are generally non-returnable and non-refundable:
• generated, disclosed, activated or registered software keys and licenses;
• downloadable software and digital services already delivered or made available;
• customised, configured or special-order products;
• products damaged due to improper use, unauthorised modification or incorrect installation;
• products returned without prior written approval from JORLAR.
Return shipping costs are borne by the customer unless the product is defective, damaged upon arrival, incorrectly delivered, or unless otherwise agreed in writing.
After receiving and inspecting an approved return, we will notify the customer of the approval or rejection of the refund.
Approved refunds will normally be processed within 14 days using the original payment method, bank transfer, credit note or another method agreed with the business customer.
Εάν παραλάβετε ελαττωματικό ή κατεστραμμένο προϊόν, επικοινωνήστε αμέσως μαζί μας στο info@jorlar.com.
Θα κανονίσουμε την αντικατάσταση, την επισκευή ή την επιστροφή χρημάτων σύμφωνα με την ισχύουσα νομοθεσία.
Individual quotations, contracts, invoices, manufacturer warranty terms or written agreements may contain additional or different return and refund conditions. In the event of conflict, the individually agreed written terms take precedence where legally permitted.
Last updated: 12 August 2026
These Terms govern access to the JORLAR website, online store and mobile application, as well as orders for products, software and services supplied by JORLAR s.r.o.
By creating an account, placing an order or using the JORLAR website or mobile application, you confirm that you have read and accepted these Terms.
Company: JORLAR s.r.o.
Registered address:
Κ Τσερβενέμου βρτσού 844/2a
CZ-160 00 Πράγα 6
Τσεχική Δημοκρατία
Managing Director: Γιοργκ Χάρμενινγκ
Email: info@jorlar.com
Telephone: +420 226 886 571
These Terms apply to:
Product-specific terms, quotations, order confirmations, licensing terms or written agreements may supplement these Terms. In the event of a conflict, the individually agreed written terms take precedence.
JORLAR provides its products and services exclusively to registered business customers, companies, public authorities, institutions and self-employed professionals acting in the course of their business activities.
Orders from private individuals acting as consumers are not accepted.
JORLAR may request proof of business activity, including company-registration information, VAT information, trade-license information or proof of self-employed status.
By creating an account or placing an order, the customer confirms that they are acting for business or professional purposes and have authority to act on behalf of the identified organisation.
Certain functions may require registration. Customers must provide accurate, complete and current information when creating and using an account.
The customer is responsible for:
Accounts may not be transferred, sold or shared with unauthorised third parties.
JORLAR may suspend or restrict an account where information is false, security is compromised, payment obligations are overdue or these Terms have been violated.
JORLAR may offer:
Product images, specifications and descriptions are provided for general information. Minor differences that do not materially affect the intended business use may occur.
Availability, compatibility, licensing conditions and delivery times may depend on the manufacturer, software publisher or service provider.
Displaying a product or service in the store does not constitute a binding offer by JORLAR.
An order submitted through the website or mobile application is a request by the customer to purchase the selected products or services.
An automatic email confirming receipt of an order does not necessarily constitute acceptance of that order.
A binding contract is formed when JORLAR:
JORLAR may decline or cancel an order before acceptance where a product is unavailable, pricing information is clearly incorrect, business-customer status cannot be verified or the order presents a legal, security or compliance concern.
Prices are displayed in the currency indicated in the store, quotation or invoice.
Applicable VAT, shipping charges, customs duties and other fees are shown where required or specified in the quotation, Checkout or invoice.
Where prices are converted between currencies, the displayed conversion may be based on the exchange rate available to JORLAR at the relevant time. The customer's bank or payment provider may apply its own exchange rate or fees.
JORLAR may correct obvious typographical, technical or pricing errors before accepting an order.
Available payment methods may depend on the customer's country, order and selected currency.
The customer is responsible for ensuring that payment references and invoice information are accurate.
JORLAR may postpone delivery, license activation or service performance until full payment has been received.
The JORLAR mobile application does not currently offer subscriptions, consumable digital products or in-app functionality purchased through Google Play Billing or Apple In-App Purchase.
Software, antivirus products, INELO, Eurowag, fireTMS and similar solutions sold through JORLAR are intended for use on personal computers, external platforms, vehicles, business systems or services outside the JORLAR mobile application.
Purchasing such products does not unlock additional digital functionality or content inside the JORLAR mobile application.
Orders and payments are processed as JORLAR business transactions through the online store, invoice, bank or supported external payment provider.
Delivery times are estimates unless a binding delivery date has been agreed in writing.
The customer must provide a complete and accurate delivery address and any information reasonably required for shipping, customs or delivery.
Risk, title and responsibility for transport are governed by the applicable contract, delivery terms and mandatory law.
The customer must inspect delivered products promptly and notify JORLAR of visible damage, incorrect delivery or missing items without undue delay.
Delays caused by carriers, customs authorities, suppliers or events outside JORLAR's reasonable control do not automatically constitute a breach by JORLAR.
Software, activation keys, access credentials and digital services may be delivered by email, through a customer account, by remote activation or by another method specified in the product description or order confirmation.
The customer is responsible for:
License rights are limited to the rights granted by JORLAR, the manufacturer or the relevant software publisher. The sale of software does not transfer ownership of the software or its intellectual property.
License keys may not be resold, transferred, duplicated, disclosed or used beyond the permitted number of users, devices or installations unless expressly authorised.
Certain products and services are manufactured, licensed or operated by third parties, including INELO, Eurowag, fireTMS, antivirus vendors and other technology partners.
Use of a third-party product may be subject to additional license agreements, privacy policies, service conditions, technical requirements and acceptable-use rules issued by the relevant provider.
The customer agrees to review and comply with applicable third-party terms. JORLAR is not responsible for changes made independently by a third-party provider, including changes to functionality, compatibility, availability or subscription conditions.
Returns, cancellations and refunds are governed by the JORLAR Return & Refund Policy and any individual written agreement with the customer.
The Return & Refund Policy is available at: https://jorlar.com/return-refund-policy/
Because JORLAR sells exclusively to business customers, statutory consumer withdrawal rights do not apply unless mandatory law expressly provides otherwise.
Software licenses, activation keys and digital access that have already been generated, disclosed, activated, registered or delivered are generally non-returnable, except where defective, incorrectly supplied or otherwise required by applicable law or written agreement.
Applicable warranty rights depend on the product, manufacturer, contract and mandatory law.
The customer must notify JORLAR of a suspected defect with sufficient information to identify the order, product and problem.
JORLAR may require diagnostic information, photographs, serial numbers, remote troubleshooting or return of the product before determining the appropriate remedy.
Remedies may include repair, replacement, correction, renewed delivery, price reduction or refund, depending on the circumstances and applicable law.
Warranty does not cover problems caused by unauthorised modification, improper installation, misuse, incompatible systems, failure to follow instructions, accidental damage or normal wear.
Customers and users must not use the website, application, products or services to:
The JORLAR name, logo, website, application, text, graphics, databases, designs and other original materials are protected by intellectual-property laws.
Third-party trademarks, software and product materials remain the property of their respective owners.
No content may be copied, reproduced, distributed, commercially exploited or modified without the prior permission of the relevant rights holder, except where permitted by law.
JORLAR may maintain, update, modify or temporarily suspend parts of the website or application for security, maintenance, compatibility or operational reasons.
Continuous or error-free availability cannot be guaranteed. Temporary interruptions do not entitle the customer to compensation unless otherwise required by mandatory law or an individual service agreement.
Product ranges, prices, descriptions and application functionality may be updated from time to time.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Subject to mandatory law, JORLAR is not liable for indirect, incidental or consequential losses, loss of profit, loss of business opportunities, business interruption or loss of data arising from the use of the website, application or products.
Customers are responsible for maintaining suitable backups, security controls and business-continuity procedures.
JORLAR is not responsible for failures caused by third-party networks, platforms, manufacturers, service providers, customer systems or events outside JORLAR's reasonable control.
JORLAR may suspend or terminate access where reasonably necessary because of:
Termination does not remove payment obligations or other rights and duties that arose before termination.
Users may request deletion of their JORLAR account and associated personal data.
Instructions are available at: https://jorlar.com/delete-account/
Certain invoice, order, transaction and compliance records may be retained where required by tax, accounting or other applicable law.
Personal data is processed in accordance with the JORLAR Privacy Policy:
These Terms and contracts entered into under them are governed by the laws of the Czech Republic, excluding conflict-of-law rules, unless the parties agree otherwise in writing or mandatory law requires another result.
The parties should first attempt to resolve any dispute through good-faith business negotiations.
Where legally permitted, disputes that cannot be resolved amicably shall be submitted to the competent courts of the Czech Republic.
JORLAR may update these Terms to reflect changes in services, technologies, commercial practices or legal requirements.
The current version will be published on this page. Material changes may also be communicated through the website, mobile application or email where appropriate.
Questions concerning these Terms, orders, products or services may be sent to:
JORLAR s.r.o.
Κ Τσερβενέμου βρτσού 844/2a
CZ-160 00 Πράγα 6
Τσεχική Δημοκρατία
Email: info@jorlar.com
Telephone: +420 226 886 571
Last updated: 12 August 2026
